closed monday, may 27th for memorial day

Frequently Asked Questions

General Questions:
  • 1. What is the difference between papers?
    Paper Description
    Photographic Papers Photographic papers are what you are probably used to seeing photos printed on. This paper is available in a lustre finish (slight shine), matte finish (no shine), and glossy finish (a lot of shine). Photographic paper is printed on printers specially calibrated to produce accurate colors and high quality. This paper is best for large quantities, framed portraits, headshots, etc. Mounting is available for photographic papers.
    Press Papers Press papers are cardstocks and textstocks. These papers are generally what we use to print greeting cards, booklets, fliers, etc. Press papers are avialable in select sizes for photo printing as well. While we strive to get as close as possible, photos printed on press papers are generally not as accurate if you are trying to color match images.
    Fine Art Papers & Canvas Fine art papers include Hahnemuhle Photo Rag, Enhanced Matte, and Textured Fine Art. These papers can be used to print any kind of image and are often used for things like art copies. Canvas is a cotton/poly blend material that is available in a matte or satin (semi-gloss) finish. Canvas is often used for portraits, head shots, wedding photos, etc. Mounting is available for both fine art prints and canvas.

  • 2. My photos will not upload.

    · Image to large: If your image is too large it may not upload. Try sizing it down and uploading again.
    · HEIC File: If your uploading images from an iPhone, it is possible the image is an HEIC file which cannot be uploaded to our website. To change the file type, google "HEIC to JPG converter" and convert the files into a JPG file. To change the settings on your iPhone follow the steps below.
    1. Settings
    2. Camera
    3. Formats
    4. Choose "Most Compatible" to have photos saved in a JPG format for future images.

  • 3. I am having trouble using the editor or building my product.

    If you are having trouble using the editor or placing your order please contact us and one of our team members will be happy to assist you.

Orders:
Shipping & Processing Times:
  • 1. How long will my order take?
    Product Production Times
    Premium & Quick Prints 2-4 business days
    Wall Art 3-5 business business days
    Cards 2-4 business days
    Photo Gifts 3-5 business days
    Display Prints 3-5 business days
    Photo Books 5-7 business days
    Calendars & Business Cards 2-4 business days
  • 2. Can I rush my order?

    Yes, rush ordering is possible upon request. Rush fees may be as much as 100% the cost of the product. (i.e. A $20.00 product may be as much as $40.00 after rush fees are applied.)
    Please note: While we strive to accomidate as much as possible, it may not be possible to meet rush order timelines during busier times of the year.
    Please contact us prior to submitting your order for pricing and availability.

  • 3. What kind of shipping is available?

    Standard USPS shipping is available through our website. If you would like to learn about expedited shipping options please contact us.