15% OFF PHOTO RESTORATIONS │ VALID THROUGH JUNE 7TH │ IN STORE ONLY

Frequently Asked Questions

Orders:
  • 1. Why is my coupon code not working?

    Please make sure the code you are using is spelled correctly and that it is not expired. If the code is valid, make sure the item you are ordering is the correct product for the coupon code.

  • 2. My photos will not upload.

    · Image to large: If your image is too large it may not upload. Try sizing it down and uploading again.
    · HEIC File: If your uploading images from an iPhone, it is possible the image is an HEIC file which cannot be uploaded to our website. To change the file type, google "HEIC to JPG converter" and convert the files into a JPG file. To change the settings on your iPhone follow the steps below.
    1. Settings
    2. Camera
    3. Formats
    4. Choose "Most Compatible" to have photos saved in a JPG format for future images.

  • 3. I am having trouble using the editor or building my product.

    If you are having trouble using the editor or placing your order please contact us and one of our team members will be happy to assist you.

Shipping & Processing Times:
  • 1. How long will my order take?
    Product Production Times
    Premium & Quick Prints 2-4 business days
    Wall Art 3-5 business business days
    Cards 2-4 business days
    Photo Gifts 3-5 business days
    Display Prints 3-5 business days
    Photo Books 5-7 business days
    Calendars & Business Cards 2-4 business days
  • 2. Can I rush my order?

    Yes, rush ordering is possible upon request. Please contact us prior to submitting your order for pricing and availability.

  • 3. What kind of shipping is available?

    Standard USPS shipping is available through our website. If you would like to learn about expediated shipping options please contact us

General Questions:
  • 1. What is the difference between papers?
    Paper Description
    Photographic Papers Photographic papers are what you are probably used to seeing photos printed on. This paper is available in a lustre finish (slight shine), matte finish (no shine), and glossy finish (a lot of shine). Photographic paper is printed on printers specially calibrated to produce accurate colors and high quality. This paper is best for large quantities, framed portraits, headshots, etc.
    Press Papers Press papers are
    Cards 2-4 business days
    Photo Gifts 3-5 business days
    Display Prints 3-5 business days
    Photo Books 5-7 business days
    Calendars & Business Cards 2-4 business days

  • 2. My photos will not upload.

    · Image to large: If your image is too large it may not upload. Try sizing it down and uploading again.
    · HEIC File: If your uploading images from an iPhone, it is possible the image is an HEIC file which cannot be uploaded to our website. To change the file type, google "HEIC to JPG converter" and convert the files into a JPG file. To change the settings on your iPhone follow the steps below.
    1. Settings
    2. Camera
    3. Formats
    4. Choose "Most Compatible" to have photos saved in a JPG format for future images.

  • 3. I am having trouble using the editor or building my product.

    If you are having trouble using the editor or placing your order please contact us and one of our team members will be happy to assist you.